Shipping & Returns - The Puffer Case

How long does it take to ship my order? 

Our goal is to ship your Puffer Case as quickly as possible, no matter what country you're from. We currently ship to thousands of customers worldwide and are happy to be transparent about what the shipping process looks like:

  • Processing Time: All of our orders are processed and shipped within 1-3 business days.
  • Shipping Time: When your order ships, it can take an average of 5-20 business days for your package to arrive. This is due to the huge demand we are currently experiencing.
  • If you want more information on how long it'll take to ship to your country please send us an email at info@thepuffercase.net

Please note: Due to COVID-19, the delivery time may take longer. We will do our best to ship the order as fast as possible. Apologies if this affects your order.


What is your return policy?

We offer a 30 Day Money Back Guarantee. If you are not 100% satisfied with your purchase, please contact us at info@thepuffercase.net within 30 days of delivery of your Puffer Case. We will then help you return your case for a refund or send you a new one.

Please inspect your order upon receiving it and contact us immediately by providing a picture of proof, which shows that the item is defective, damaged or that you received the wrong item. This way, we can evaluate the issue and solve this problem for you. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


There is a problem with my order. What can I do?

Contact us at info@thepuffercase.net and we will do everything we can to solve your problem as soon as possible.